How To Perform a Turbonomic "Offline Update" - Latest Links Included

Document created by Francis Spedafino Expert on May 26, 2015Last modified by Francis Spedafino Expert on Oct 19, 2020
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** Updated October 16th, 2020 **



IMPORTANT Before proceeding with any update Turbonomic strongly recommends that you prepare a full backup. 



  1. The installation procedure will check whether you have adequate disk space, but to save time, you may wish to perform a quick check before proceeding.  To check the disk space usage on your server, SSH into the Turbonomic instance as root (default password is vmturbo) and issue the command: "df -kh" (no quotes). Make sure you have at least 5GB of disk space left.  Some upgrades may require more disk space; the actual amount is mainly dependent on the size of your database, and it's the space available to the database partition that is usually the determining factor.  If you have a large installation and a large database, at least 15GB is a more reasonable estimate.
  2. Perform a snapshot of the VM. This will provide a reliable restore point if you have any issues during the upgrade.
  3. Restart your instance.



Updates may take some time to complete depending on the size of your topology and database.



PLEASE DO NOT RESTART the Turbonomic VM during this process if the UI is not responding!



If you feel that the update is not progressing, please contact Turbonomic Technical Support.




Offline updates are required if your Turbonomic instance is not connected to the internet.  If it has an Internet connection, even through a configured proxy, it's simpler to do an update, as described at


How to Perform a Turbonomic " Update".



Latest Update Links:

  • To determine the architecture/version of your Turbonomic Server, go to   -->  -> About, you will see a detailed output of your Turbonomic Server version.
  • NOTE: The current default OS is CentOS.




  • New Version Link: If you would like to upgrade to the newest release, 6.4.29 (release notes), download the offline update zip file from one of the below links.
    • CentOS 64-bit offline update is available here.
    • Red Hat 64-bit offline update is available here.
      •   Ensure to use the HTTPS address for the update utility (see details below)


                            openSuSE is no longer being packaged or supported in Turbonomic 6.0.x and beyond


    Offline Update Instructions:



    1.  Navigate to your Operation Manager offline update page.   It is found at this web address: https://your_appliance_URL_or_IP/update.htmlFor example


    (you may receive SSL certificate warnings if you did not install HTTPS certificates on your Turbonomic server)


    2.  You should see the following page:



    • Enter your Turbonomic administrator credentials (please use the default administrator account)
    • Select the "Apply Offline Update" method
    • Browse and find the product update file downloaded in step 1.
    • Select the "Upload" button to execute the update.


     NOTE: If you see "The file selected is too large!" after selecting "Upload", follow the instructions here to increase the limit.

    Updates occur in stages.  The software itself is updated immediately, as are certain configuration changes.  Some updates, however, require significant restructuring of your database files.  This can take many hours, depending on the size of your topology and how much data is retained in your database. To maintain the data integrity and avoid potential issues, startup of the system is halted till the database restructuring is complete. Until this process is complete, login to the instance is also disabled. Please do not restart the server during this time.



    Check on the Status/Progress of an  Update



    PLEASE DO NOT RESTART the Turbonomic VM during this process if the UI is not responding! 


    If you feel that the update is not progressing, please contact Turbonomic Technical Support.

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