How to pull diagnostics via command line 

Document created by pazychowicz on Oct 31, 2017Last modified by pazychowicz on Nov 1, 2017
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The following document provides the ability to export diagnostics file via the command line. Once executed the diagnostic's file will then be generated and stored in the /tmp folder. This process will help in situations where limited connectivity/internet access is available. 

 

  1. SSH in the appliance 

 

 2. Run /srv/tomcat/script/appliance/vmtsupport.sh

 - A backup file will be created in the /tmp directory

 3. Confirm .zip file has been placed in /tmp folder 

4. WinSCP .zip file from /tmp folder to desktop

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