The following document provides the ability to export diagnostics file via the command line. Once executed the diagnostic's file will then be generated and stored in the /tmp folder. This process will help in situations where limited connectivity/internet access is available.
- SSH in the appliance
2. Run /srv/tomcat/script/appliance/vmtsupport.sh
- A backup file will be created in the /tmp directory
3. Confirm .zip file has been placed in /tmp folder
4. WinSCP .zip file from /tmp folder to desktop