I am trying to generate VM Rightsizing Recommendation report in our three Turbo consoles and I can't get the report (no report generated). Is there anyone have the same issue and how can you fix it?
VMTurbo version is:
Turbonomic Operations Manager 5.9.0 (Build 53484)vmt-ui-5.9.0-53484.x86_64vmt-bundle-5.9.0-53484.i586vmt-platform-5.9.0-53484.i586vmt-presentation-5.9.0-53484.i586vmt-reports-5.9.0-53484.i586vmt-persistence-5.69.1-53484.i586vmt-config-5.9.0-53484.x86_64birt-runtime-4.5-2.i586Linux vmturbo 3.16.7-29-default #1 SMP Fri Oct 23 00:46:04 UTC 2015 (6be6a97) x86_64 x86_64 x86_64 GNU/LinuxopenSUSE 13.2 (Harlequin) (x86_64)openjdk version "1.8.0_65"OpenJDK Runtime Environment (build 1.8.0_65-b17)OpenJDK 64-Bit Server VM (build 25.65-b01, mixed mode)
one of our system admin has no problem to generate the report in old version of Turbo console.
I took a look at this internally and am seeing similar behavior.
I'll open up a support ticket on your behalf and will CC you on the ticket.
Hi Bobby, I am having the issue of reports not getting generated. Is there any fix available now?
My system admin restarted Turbonomic service and fixed the issue. One of consoles he has to restart OS.
Hope this will help!
Thanks Ingrid. I involved Turbonomic support team and got that sorted out.
We have the same problem, restarting the server only temporarily corrected the issue and the behavior returns.
Hey kelly7671 and email@example.com,
Happy to open up a ticket on your behalf as well but CJ it sounds like you got things sorted out though?
Kelly, I can relay your message to my support team in my ticket so that they are aware that the restart appears to only be a temporary fix.
If you can just confirm that you haven't opened up a ticket yet on your own, I can get one submitted ASAP.
Confirmed, a ticket has been opened. Thank you.
The issue seems to be resolved at the moment. I raised a ticket and used support team help to resolve the issue. No need for new ticket
Sounds good kelly7671 and cjtraman, let me know if I can be of any further assistance!
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