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NetApp support?

Question asked by johntimber on Jun 12, 2018

Hello,

 

Does it suck badly for everyone else?We are having tons of issues with our LSI product which is now the E series from NetApp getting their people to even acknowledge it's a NetApp product. Continual battles with heavy accents from Banglor that "Sir, that is not a valid serial number for our products."Once you finally get a NA based escalation they can understand the situation and sort it out and have validated some serial numbers for us but god help us if it was a system-down event and having to deal with this.I can honestly state that if this is how bad NetApp support has become, and I have a few good friends who run FAS systems and moan about the quality of support, I would be really concerned about relying on any of their products.Comments?

 

Please help

 

I didn't find the right solution from the internet.

 

References:

NetApp support? - Ars Technica OpenForum 

Web animation quote

 

Thank you

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